Phones answered 24/7Dallas, TX 75201(833) 490-5225
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Dallas, Oak Cliff, Lakewood, Irving, Garland, Mesquite and Richardson

Water in the house? Close the valve at the meter, then call.

Lines letting go under a slab, supply pipes split by a hard freeze, attic air handlers overflowing in August, street water after a cloudburst. Ring (833) 490-5225 at any hour. A local crew is sent out as fast as one comes free, and nothing is switched on until you have agreed the emergency-stage price.

  • Phones answered 24/7
  • Slab leaks, burst pipes, attic AC leaks
  • Emergency price approved before work
  • Moisture readings logged for your insurer

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24/7Phones answered, holidays and freeze nights included
FastA crew dispatched as soon as one is free
26Dallas neighborhoods and Dallas County cities we serve
24–48 hThe EPA's guideline for drying wet materials, the sooner the better

Today in Dallas

Rare hard freezes, spring hail, flash floods and long hot summers that run attic air conditioners all day decide which water problems are most likely in Dallas from week to week.

    Call (833) 490-5225 · See the local season calendar

    Dallas & Dallas County

    Local water damage restoration you can reach by phone

    Dallas Water Damage Restoration at a glance

    Dallas Water Damage Restoration takes water damage calls 24/7 from Dallas and 25 nearby neighborhoods and cities in Dallas County. A local restoration crew pulls out standing water, traces moisture with meters and thermal cameras, and dries slab floors, walls and ceilings. You agree the emergency-stage price first, and a Texas-licensed plumber handles any pipe repair.

    Deal with safety before anything else. On most houses around here the main shut-off lives in the meter box at the street edge, and it often wants a meter key, so buy one and learn which way the valve turns before a freeze night makes it urgent; some homes also have a second valve where the line enters the house or the garage. Keep people and pets out of any water touching outlets, cords or appliances, and cut power to the wet rooms only if the breaker panel is dry and within easy reach.

    Almost no house in this city has a basement, so water finds other routes. It drips out of attic air handlers and hail-bruised roofs, surfaces through the floor when a line under the concrete gives way, and crosses the door sill when a downpour outruns the storm drains. A slab leak and a flash flood leave very different messes to clean up. The estimated price ranges and the North Texas freeze guide answer the two questions callers raise most.

    Service area
    Dallas and 25 neighborhoods and cities within 25 km, all in Dallas County, from Oak Cliff and Lakewood to Irving, Garland, Mesquite, Richardson and DeSoto
    Address
    Dallas, TX 75201
    Hours
    Phones answered 24/7
    Pricing
    The emergency-stage price (extraction and drying setup) is explained and approved before work starts; repairs are quoted after drying
    What we handle
    Water damage from slab leaks and under-slab lines, burst and frozen pipes, attic air-handler and water heater leaks, hail and roof leaks, flash floods, sewage backups, pier-and-beam crawl spaces, apartments and commercial buildings, structural drying
    Who else you may need
    A Texas-licensed plumber repairs the pipe, slab leak or water heater; a foundation company handles leveling; a roofer replaces the roof. The crew dries and cleans what the water reached
    Services

    Water damage services for homes, apartments and businesses in Dallas County

    Pick a service for symptoms, process and typical cost, or call and describe what you hear and see.

    Water Damage Restoration

    Moisture mapping, extraction, structural drying and repair for Dallas homes and businesses, whether the water came from above or below.

    Emergency Water Removal

    Pumping, extraction and same-visit drying setup for standing water in Dallas homes, apartments and businesses.

    Burst Pipe Water Damage

    Extraction, drying and moisture records after a supply line lets go in a Dallas attic, wall or garage.

    Frozen Pipe Water Damage

    Cleanup and drying after a Dallas freeze splits attic, garage or hose-bib lines and the leak starts as the ice melts.

    Slab Leak Water Damage

    Cleanup and drying for water that came up through a Dallas slab, with the pipe repair left to a licensed plumber.

    Flood Damage Cleanup

    Category 3 floodwater cleanup for Dallas slab homes and businesses: removal, cleaning, flood cuts and structural drying.

    Sewage Backup Cleanup

    Category 3 sewage cleanup for Dallas properties: containment, removal, cleaning, antimicrobial treatment and verified drying.

    Mold Remediation

    How mold removal is done in Dallas homes, and what Texas TDLR rules require once growth covers 25 contiguous square feet.

    Mold Inspection and Testing

    Finding the moisture behind the smell in Dallas homes, and what Texas requires of a licensed mold assessment.

    Ceiling Water Damage

    Stains, sags and soaked insulation from attic equipment, hail-worn roofs and upstairs bathrooms, traced, dried and refinished.

    AC Condensate Leak Water Damage

    Clogged drain lines and overflowing attic drain pans soak Dallas ceilings all summer. The water side is extracted, dried and documented.

    Water Heater Leak Cleanup

    Extraction and drying after an attic, garage or closet tank lets go, while a licensed plumber handles the heater itself.

    Appliance Leak Water Damage

    Extraction and drying after a washer, dishwasher or ice-maker line leaks onto a slab floor. The machine itself goes to a repair technician.

    Storm Damage Restoration

    Emergency tarping, board-up, water removal and drying after hail, wind or a tornado opens a Dallas house to the rain.

    Roof Leak Water Damage

    Interior drying and a temporary tarp after a roof lets rain into a Dallas attic, ceiling or wall. The roof itself goes to a roofer.

    Commercial Water Damage

    Walkthrough-priced extraction, containment and drying for Dallas offices, warehouses and shops, with a moisture record for the owner.

    Why homeowners call us

    Why Dallas Water Damage Restoration

    Picked up on a freeze night

    Pipes tend to let go at 3 a.m. in a cold snap and over long holiday weekends, so the line is staffed around the clock. A crew heads out as soon as one is free, and you get a straight read on the wait instead of a promise nobody can keep.

    Crews already in the county

    Dispatch goes to the nearest crew with room on its board, so the drive usually starts somewhere off I-30, LBJ or Central Expressway rather than two counties away.

    A number you agree to first

    Extraction and the drying setup are priced and explained before anything runs. Drywall, texture, paint and flooring are a separate quote once the rooms test dry, so nobody guesses at repair scope while the floor is still wet.

    Readings instead of opinions

    Moisture meters and a thermal camera find the water sitting behind baseboards, under cabinet toe-kicks and above a textured ceiling. Numbers are written down at every check, and equipment stays until the materials reach their dry goal.

    Photos your insurer can use

    You can have the photographs and the moisture log to send with your claim. Coverage is your insurer's decision under your own policy, which is why it pays to telephone them early rather than after the drying is done.

    Slab houses are the daily work

    Wet flooring on a slab, soaked cabinet bases, sagging textured ceilings under an attic unit and cupped hardwood over an older crawl space are the everyday calls, not an unusual job someone has to look up.

    How it works

    From phone call to fixed, in four steps

    1. Shut the water, then ring

      Close the main at the meter box, stay clear of water near outlets, and call the number at the top of the page. Say which rooms are wet, what floor they are on, where the water started and roughly how long it has run.

    2. A crew is dispatched

      The nearest available crew is sent and telephones you with an arrival estimate once it is on the road. While you wait, photograph every wet room and lift what you can off the floor.

    3. Measure, price, approve

      On arrival the wet area is mapped with meters, you hear the emergency-stage price, and extraction starts once you say yes. Pulling carpet pad or making a flood cut is explained and agreed before any of it comes out.

    4. Dry to a number, then rebuild

      Air movers and dehumidifiers run while readings are taken at each visit, often across three to five days. Repairs are quoted after the dry goal is reached, and a plumber repairs the line that caused it.

    What should you do first when water is spreading in a Dallas house?

    Close the main shut-off, usually in the meter box at the street. Keep everyone out of standing water near outlets, cords and appliances, and switch off power to those rooms only if the panel is dry and easy to reach. Then photograph everything, lift valuables off wet floors and call for extraction.

    Locating that valve is the part people wish they had done sooner. The lid in the ground lifts off, a meter key turns the valve underneath it, and on a freezing night that key can be the difference between a damp ceiling and a soaked house. Appliances have their own small valves: the cold inlet on top of a water heater, the angle stop behind a toilet, the pair behind a washing machine, the saddle valve on an ice maker.

    • Stop the source: the meter-box valve for a split line, the inlet valve on top of the heater, or the angle stop behind the fixture that is leaking.
    • Respect the power: skip any room where water has reached outlets, a power strip or an air handler until the circuit is off.
    • Record it: photos and a slow video of every wet room, taken before anything is moved or thrown away.
    • Get things up: boxes, rugs, electronics and the bottom drawers of furniture off wet flooring, with blocks or foil under the legs.
    • Leave the demolition: wet drywall, pad and cabinet bases are judged with a meter, so nothing needs tearing out before a crew sees it.

    Why does water damage in Dallas follow the calendar?

    North Texas swings hard between extremes. Rare but severe freezes split pipes in winter, spring brings hail and heavy rain, summer runs air conditioners and attic water heaters for months, and autumn delivers a second storm season before the first freeze. The EPA still advises drying wet materials within 24 to 48 hours.

    Read the table as a tendency, not a forecast. One mild winter and one February like 2021 sit in the same decade here, so it is worth watching National Weather Service Fort Worth for freeze, hail and flash flood warnings rather than trusting an average.

    What tends to go wrong month by month around Dallas
    MonthsWhat usually goes wrongWorth doing now
    Dec–FebHard freezes split supply lines in attics, exterior walls and garages, and the leak often shows only on the thaw; empty houses over the holidaysBuy a meter key and check the valve turns; insulate attic and exterior-wall pipes; leave the heat on while away
    Mar–MayHail and wind season, roof and ceiling leaks, heavy rain on clay that has already swollenLook over the roof after each storm and photograph what you find; clear gutters and downspouts
    Jun–SepAttic air handlers and condensate lines overflow, attic and garage water heaters fail, and cloudbursts outrun the storm drainsCheck the drain pan and flush the condensate line monthly; keep yard drains and the roof clear
    Oct–NovA second severe-weather season, then the first hard freezes and cracked irrigation backflow assembliesWinterize the sprinkler system, unhook garden hoses from outside spigots, and test the main valve

    Why does a slab house dry differently from an older crawl-space house?

    A slab holds water at floor level, so it wicks up into baseboards, drywall and cabinet bases and the concrete itself gives moisture back for days. Older pier-and-beam houses let water sit under the floor instead, wetting joists and subfloor and cupping hardwood from below.

    Most of this county is slab-on-grade: the 1950s to 1970s ranch houses across Pleasant Grove, Garland, Mesquite and Lake Highlands, and the later subdivisions in DeSoto, Duncanville and Sunnyvale. Drying one usually means extracting from the flooring, lifting soaked pad, and sometimes a flood cut that takes the lowest two to four feet of drywall off so air reaches the studs and the bottom plate.

    Older streets in Oak Cliff, East Dallas and Lakewood are the other story, with vented crawl spaces under wood floors. There the work happens underneath, and pier-and-beam crawl space drying and structural drying explain what each foundation hides. Expansive Blackland Prairie clay works on both: it swells in a wet spring, shrinks in an August drought, and the lines buried under a slab were never built to flex with it.

    What does drying out a wet Dallas house cost?

    Estimated for 2026: a moisture assessment runs free to $200, extraction $1.00 to $3.50 per square foot, and drying one room $800 to $2,500 across three to five days. First-floor slab flood mitigation often lands between $3,000 and $12,000. You agree the emergency-stage price first; repairs are quoted after drying.

    What moves the total is the wet square footage, whether the water is clean, gray or sewage, what the floors and cabinets are made of, how long it sat and how many drying days the readings call for. Every range sits on the price page, and the Dallas cost guide walks through what each line covers and what it leaves out.

    Service areas

    Serving Dallas and all of Dallas County

    Garland

    ZIP 75040, 75041, 75042, 75043, 75044, 75045

    Mesquite

    ZIP 75149, 75150, 75181, 75185

    Irving

    ZIP 75060, 75061, 75062, 75039

    Service area map: Lake Highlands (Dallas), Lakewood & East Dallas (Dallas), Richardson, Garland, Mesquite, Balch Springs, Sunnyvale, Pleasant Grove (Dallas), South Dallas & Fair Park (Dallas), Downtown & Deep Ellum (Dallas), Uptown & Oak Lawn (Dallas), Preston Hollow (Dallas), Highland Park, University Park, Northwest Dallas (Dallas), West Dallas (Dallas), Irving, Cockrell Hill, Oak Cliff (Dallas), Red Bird & Southwest Dallas (Dallas), Duncanville, DeSoto, Lancaster, Hutchins, Wilmer, Grand PrairieLake Highlands (Dallas)Lakewood & East Dallas (Dallas)RichardsonGarlandMesquiteBalch SpringsSunnyvalePleasant Grove (Dallas)South Dallas & Fair Park (Dallas)Downtown & Deep Ellum (Dallas)Uptown & Oak Lawn (Dallas)Preston Hollow (Dallas)Highland ParkUniversity ParkNorthwest Dallas (Dallas)West Dallas (Dallas)IrvingCockrell HillOak Cliff (Dallas)Red Bird & Southwest Dallas (Dallas)DuncanvilleDeSotoLancasterHutchinsWilmerGrand PrairieDallas (base)N

    Dallas, TX 75201 · 25 km service radiusCall (833) 490-5225

    Not on the list?

    We also cover many smaller communities across Dallas County. Check your ZIP.

    Job stories

    Typical jobs around Dallas County

    Typical job
    Illustration: A line under the slab wets the kitchen floor of a Garland ranch house

    A line under the slab wets the kitchen floor of a Garland ranch house

    What homeowners notice
    A family in a 1960s brick ranch on one of Garland's older streets notices a warm patch on the kitchen tile and a water bill that has climbed for two months with nothing dripping overhead. Grout lines near the dishwasher stay damp, the bottom of the cabinet run smells musty, and the meter dial keeps creeping with every tap in the house closed.
    What we do
    A plumber licensed by the state board locates and repairs the failed line beneath the slab on a separate visit. Around that, the crew lifts the wet flooring and the cabinet toe-kick, maps how far moisture has tracked through the slab and the lower drywall with meters and a thermal camera, and sets air movers with an LGR dehumidifier aimed at the open cavity and the concrete.
    What to expect
    Readings on the slab, the bottom plate and the cabinet bases are logged at each check until they hit the dry goal, the photographs and the moisture log go to the homeowner for the claim, and flooring and cabinet repair are quoted once everything tests dry.

    3–4 hours typical visit

    Typical job
    Illustration: An attic supply line splits in a freeze and leaks on the thaw in Mesquite

    An attic supply line splits in a freeze and leaks on the thaw in Mesquite

    What homeowners notice
    A hard freeze keeps a Mesquite slab house below freezing for days, and nothing seems wrong until the temperature climbs back above 32 and water starts running inside a hallway wall. A line crossing the uninsulated attic split while frozen and only let go on the thaw, soaking the ceiling drywall, the hallway wall cavity and the carpet of two bedrooms below.
    What we do
    With the meter-box valve already closed, the crew extracts standing water from the carpet, lifts the soaked pad, opens a small section of sagging ceiling to drain the trapped water and makes flood cuts where the hallway drywall reads wet. Air movers go against the open studs and the ceiling cavity, dehumidifiers run alongside, and a licensed plumber repairs the split pipe and insulates the run.
    What to expect
    The cavity and the framing reach their dry readings after several days of checks, the homeowner has photographs and readings for the insurer, and ceiling patching, texture and paint are quoted separately once the drying is signed off.

    4–5 hours typical visit

    Typical job
    Illustration: A blocked condensate line overflows an attic drain pan in Preston Hollow

    A blocked condensate line overflows an attic drain pan in Preston Hollow

    What homeowners notice
    In the middle of a long August run of upper-90s afternoons, a brown ring appears on the textured ceiling of a Preston Hollow dining room and widens over a weekend. The condensate line from the attic air handler has clogged with algae, the secondary drain pan has filled past its lip, and water has been running quietly down the top plate of the wall.
    What we do
    Power to the air handler is switched off at the disconnect, and the pan is emptied before anything else. The crew reads the ceiling and the wall cavity with meters and a thermal camera, opens the stained section where the drywall has lost strength, and dries the cavity, the top plate and the insulation with air movers and a dehumidifier. Clearing the line and the pan properly is left to a licensed air conditioning contractor.
    What to expect
    The ceiling framing dries to its goal in a few days, the homeowner is shown where to pour a cup of water down the condensate line each month, and the opened ceiling section is quoted with texture and paint at an estimated $450 to $1,800.

    2–3 hours typical visit

    See more job stories

    Need water damage restoration today?

    Call any hour and explain what is going on. You get a clear price before any work starts.

    Guides

    Answers before you call

    FAQ

    Frequently asked questions

    Will anyone come out at 2 a.m. or on a holiday?

    The line is answered every hour of every day, holidays included, and a crew is dispatched as fast as one is available. No arrival time is promised, because the honest answer depends on how many calls a freeze or a storm has already produced. An after-hours, weekend or holiday fee is estimated at $100 to $300 and is said out loud before work starts.

    Does the crew repair the pipe or the slab leak as well?

    No. Repairing a pipe, a line under the slab or a water heater is plumbing work for a plumber licensed by the Texas State Board of Plumbing Examiners, and foundation leveling belongs to a foundation company or an engineer. The crew helps you shut the water off, then extracts, dries and cleans. Many callers set both jobs moving at once.

    Can I just run box fans and let the Texas heat dry it?

    On a small clean spill over tile, maybe. Carpet pad, textured drywall, cabinet toe-kicks and the bottom plate of a wall hold water where a household fan never reaches, and a closed-up house in July is humid inside whatever the forecast says. A meter reading tells you whether a material is dry; a fan cannot.

    Does a Texas homeowners policy pay for water damage?

    That depends on your own policy, so ask your agent. The Texas Department of Insurance says most policies cover sudden and accidental damage such as a burst pipe or a failed washing machine hose, while long-term seepage, flood and sewer backup are usually excluded unless an endorsement was added. The Texas insurance guide goes through it.

    Which parts of Dallas County are covered?

    Dallas itself plus 25 neighborhoods and cities inside about 25 km, among them Oak Cliff, Lakewood and East Dallas, Pleasant Grove, Preston Hollow, Lake Highlands and Red Bird within the city, the separate cities of Highland Park, University Park and Cockrell Hill, and Irving, Garland, Mesquite, Richardson, Duncanville, DeSoto, Lancaster, Balch Springs, Grand Prairie, Sunnyvale, Hutchins and Wilmer. Each one has a page of its own in the service area list.

    How soon does mold become the problem?

    The EPA advises drying water-damaged materials within 24 to 48 hours, which is why extraction and air movers come before anything else. Texas also treats mold as licensed work: at 25 contiguous square feet or more, assessment and remediation are separate jobs done by separate companies under Texas Department of Licensing and Regulation rules.

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