Typical jobs across Dallas County

The calls we handle most often: what homeowners notice, what our technicians do, and what to expect.

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6 job stories

The calls we handle most

Typical job

A line under the slab wets the kitchen floor of a Garland ranch house

What homeowners notice: A family in a 1960s brick ranch on one of Garland's older streets notices a warm patch on the kitchen tile and a water bill that has climbed for two months with nothing dripping overhead. Grout lines near the dishwasher stay damp, the bottom of the cabinet run smells musty, and the meter dial keeps creeping with every tap in the house closed.
What we do: A plumber licensed by the state board locates and repairs the failed line beneath the slab on a separate visit. Around that, the crew lifts the wet flooring and the cabinet toe-kick, maps how far moisture has tracked through the slab and the lower drywall with meters and a thermal camera, and sets air movers with an LGR dehumidifier aimed at the open cavity and the concrete.
What to expect: Readings on the slab, the bottom plate and the cabinet bases are logged at each check until they hit the dry goal, the photographs and the moisture log go to the homeowner for the claim, and flooring and cabinet repair are quoted once everything tests dry.

3–4 hours typical visit

Typical job

An attic supply line splits in a freeze and leaks on the thaw in Mesquite

What homeowners notice: A hard freeze keeps a Mesquite slab house below freezing for days, and nothing seems wrong until the temperature climbs back above 32 and water starts running inside a hallway wall. A line crossing the uninsulated attic split while frozen and only let go on the thaw, soaking the ceiling drywall, the hallway wall cavity and the carpet of two bedrooms below.
What we do: With the meter-box valve already closed, the crew extracts standing water from the carpet, lifts the soaked pad, opens a small section of sagging ceiling to drain the trapped water and makes flood cuts where the hallway drywall reads wet. Air movers go against the open studs and the ceiling cavity, dehumidifiers run alongside, and a licensed plumber repairs the split pipe and insulates the run.
What to expect: The cavity and the framing reach their dry readings after several days of checks, the homeowner has photographs and readings for the insurer, and ceiling patching, texture and paint are quoted separately once the drying is signed off.

4–5 hours typical visit

Typical job

A blocked condensate line overflows an attic drain pan in Preston Hollow

What homeowners notice: In the middle of a long August run of upper-90s afternoons, a brown ring appears on the textured ceiling of a Preston Hollow dining room and widens over a weekend. The condensate line from the attic air handler has clogged with algae, the secondary drain pan has filled past its lip, and water has been running quietly down the top plate of the wall.
What we do: Power to the air handler is switched off at the disconnect, and the pan is emptied before anything else. The crew reads the ceiling and the wall cavity with meters and a thermal camera, opens the stained section where the drywall has lost strength, and dries the cavity, the top plate and the insulation with air movers and a dehumidifier. Clearing the line and the pan properly is left to a licensed air conditioning contractor.
What to expect: The ceiling framing dries to its goal in a few days, the homeowner is shown where to pour a cup of water down the condensate line each month, and the opened ceiling section is quoted with texture and paint at an estimated $450 to $1,800.

2–3 hours typical visit

Typical job

A cloudburst pushes street water over the door sill of an Oak Cliff house

What homeowners notice: A late-summer storm cell sits over Oak Cliff and drops several inches in an hour. The storm inlets at the end of the block fill, water backs up across the yard of a low brick house on a flat lot, and a couple of inches comes in at the front door and the garage, spreading across the entry tile and into the carpeted living room.
What we do: The loss is handled as Category 3 from the first minute, because street water arrives carrying soil and whatever the drains held. In protective gear the crew extracts the water, removes carpet and pad and cuts the drywall back above the wet line, bags the material for disposal, then cleans and applies an antimicrobial to the slab and the framing before air movers and dehumidifiers go in.
What to expect: The slab and the studs reach their dry readings over several days, and the homeowner is told plainly that a standard Texas policy generally excludes flood, so the claim question goes to their agent and to a separate flood policy if one is in force.

5–6 hours typical visit

Typical job

Roots in an old sewer lateral back sewage into a Pleasant Grove bathroom

What homeowners notice: In a post-war Pleasant Grove slab house, a load of laundry sends sewage up through the hall bathroom shower pan and the floor drain in the garage. Roots from a mature pecan have found a joint in the clay lateral running out to the street, and the cast-iron drain under the slab is corroded enough that the line backs up whenever anything heavy goes down it.
What we do: Nobody uses water in the house while a plumber clears the blocked lateral and runs a camera through it. Working in protective gear behind containment, the crew treats everything the water touched as Category 3: wet flooring, baseboard and the lowest band of drywall come out, the slab and the framing are cleaned and disinfected, and negative air and drying equipment run in the sealed area.
What to expect: The bathroom and garage are cleaned, dried to their readings and handed back room by room, and the homeowner is advised to ask their agent whether the policy carries a water backup endorsement, since sewer backup is usually excluded without one.

4–6 hours typical visit

Typical job

A supply line fails upstairs and reaches three units in an Uptown building

What homeowners notice: A braided supply line behind a washing machine in a mid-rise condo building in Oak Lawn lets go on a weekday morning while the owner is out. Water crosses the laundry floor, finds the slab penetrations and the stacked wall cavities, and shows up on the ceilings of the two units below and in the shared corridor before anyone reaches the building valve.
What we do: The building engineer closes the riser while the crew works top down: extraction in the source unit, then meter and thermal readings through every room on the path, including the corridor ceiling. Wet pad and the bottom band of drywall come out where readings demand it, and air movers and dehumidifiers are set in each affected unit with the equipment count recorded per unit for the association and the owners.
What to expect: Each unit dries on its own schedule with its own readings and photographs, the association and the individual insurers get documentation split by unit, and reconstruction in the corridor and the ceilings is quoted after the last room tests dry.

6–8 hours typical visit

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The calls we handle most

A line under the slab wets the kitchen floor of a Garland ranch house

An attic supply line splits in a freeze and leaks on the thaw in Mesquite

A blocked condensate line overflows an attic drain pan in Preston Hollow

A cloudburst pushes street water over the door sill of an Oak Cliff house

Roots in an old sewer lateral back sewage into a Pleasant Grove bathroom

A supply line fails upstairs and reaches three units in an Uptown building

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