Phones answered 24/7Dallas, TX 75201(833) 490-5225
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What happens after you call Dallas Water Damage Restoration

Dallas Water Damage Restoration runs a 24/7 water damage line for Dallas and the communities around it in Dallas County. Someone picks up, a local restoration crew is sent out as fast as one comes free, and that crew extracts the water, maps the moisture and dries the structure. The emergency-stage price is agreed first, and repairs are quoted after drying.

  • Phones answered 24/7
  • Slab leaks, burst pipes, attic AC leaks
  • Emergency price approved before work
  • Moisture readings logged for your insurer

Get a fast quote

Fastest: call (833) 490-5225. Or send this and we call you back.

Our story

How Dallas Water Damage Restoration works

Dallas grew up at a shallow white rock crossing of the Trinity River, and the river still shapes this work. The city maintains roughly 22 miles of levees along the floodway, White Rock Creek drains 139 square miles down toward it and Five Mile Creek another 55, and the City of Dallas lists widespread flooding in 2006, 2009, 2015 and 2019. Where the ground is not draining it is moving: Blackland Prairie clay swells through a wet spring and shrinks in an August drought, and the slabs and the water lines buried beneath them take that strain year after year.

So the calls here have their own shape. A line under a slab gives way and wets flooring, baseboards and cabinet bases from below. An attic air handler or a tank water heater in the attic lets go and arrives through a textured ceiling. A freeze like February 2021, when DFW Airport dropped to minus 2 degrees and stayed below freezing for roughly 295 hours, splits pipes in uninsulated attics and exterior walls that only leak once the thaw begins. Then one August afternoon puts 9.19 inches on the airport gauge, 15.31 inches on southeast Dallas, and the water comes in at the door sill instead.

Dallas Water Damage Restoration exists so that those calls are picked up at any hour by people who already know the pattern. The order of work does not change: stop the water, get it out, find where it wicked, dry to a number rather than to a guess. Readings go into the log at every check, the emergency-stage price is agreed before equipment runs, and reconstruction is quoted once the materials test dry. Pipe repair, foundation leveling and roof replacement go to the trades licensed for them, and you hear that at the start of the job rather than at the end.

Plain answer to a fair question

The company that brings the fans and the meters

Dialing this number reaches Dallas Water Damage Restoration. We take the details down, which rooms are wet, where the water began, whether anyone has reached the meter box yet, and hand the job to one independent restoration company working in this part of Dallas County: our partner on your call, chosen because it can put a crew on the road soonest. Its technicians are the people who carry the extractors, the moisture meters, the air movers and the dehumidifiers into your house, and its name is on the paperwork you sign.

Texas licensing here is unusual enough to be worth stating plainly. No state license class covers pulling water out of a building, running air movers or logging moisture readings, and Texas issues no statewide general contractor license for the drywall, trim and flooring that follow, so that company holds neither and neither do we. Two stages are licensed and both leave its hands: a plumber licensed by the Texas State Board of Plumbing Examiners repairs the pipe, the under-slab line or the water heater, and mold work belongs to license holders under the Texas Department of Licensing and Regulation, whose rules keep the assessing company and the remediating company separate on the same project. Some technicians also hold IICRC certifications, which come from an industry body rather than a government agency.

Those numbers are yours for the asking, on the first call or when the crew telephones to say it is on the way. They are kept off these pages out of respect for a small local company's privacy, not to keep them from a customer who asks, and once a number is in your hand the state's own license search will confirm it before a wall is opened.

Call and ask who will be drying your house (833) 490-5225

Values

What we hold ourselves to

The valve before the equipment

Every call opens with the meter box and staying clear of wet outlets. The thirty seconds that takes is worth more than any amount of extraction later.

Prices said out loud

You hear the emergency-stage figure and agree to it before extraction begins. Anything added, a flood cut or pad removal, is explained before it happens, never discovered on an invoice.

Dry means measured

Fans and dehumidifiers come out when the slab, the framing and the drywall hit their dry readings, not when a set number of days has passed.

Clear about the limits

Plumbing goes to a plumber, leveling to a foundation company, a new roof to a roofer and coverage questions to your insurer. Mold assessment and remediation follow the state's own split between two companies.

Service standards

Our promises on every visit

  • The telephone is answered 24 hours a day, every day of the year, holidays and freeze nights included
  • A crew is dispatched as fast as one is available, with no invented arrival time
  • Safety instructions on the first call: the meter box, standing water near outlets and the breaker panel
  • The emergency-stage price is explained and agreed before extraction or drying equipment starts
  • Moisture readings taken at the start and written down again at every follow-up visit
  • Photographs and the moisture log available for you to send to your insurance company
  • Reconstruction quoted separately, once the materials have been confirmed dry

Need help today?

Call any hour and explain what is going on. You get a clear price before any work starts.

FAQ

Frequently asked questions

Who decides what comes out of the house?

The meter readings do, with you in the conversation. The crew shows you which drywall, pad, baseboard or cabinet base reads wet and says whether drying in place will work. Anything that has to go, such as a flood cut two to four feet up a wall, is priced and agreed before it is cut.

Can we stay in the house while the drying equipment runs?

Usually yes. Air movers and an LGR dehumidifier are loud, they warm the room and they run day and night, and most families carry on around them. Sewage work is the exception: the affected rooms are closed off until they have been cleaned and disinfected, and the crew tells you which doors to leave shut.

What changes in a house built before 1980?

Older stock in Oak Cliff, East Dallas, South Dallas, Cockrell Hill and the mid-century suburbs can hold asbestos in joint compound, textured ceilings and old flooring, and pre-1978 homes fall under the EPA's lead renovation rule. Before anything is cut, ask about a survey and check with the state asbestos program and your city.

Do landlords, property managers and businesses call this line?

Yes. Uptown and downtown towers, garden complexes across Irving, Richardson and Garland, Telecom Corridor offices and the warehouses around Hutchins and Wilmer all call, often when one unit's leak has reached the units below. Commercial water damage is quoted after a walkthrough, and apartment and condo work gets the same readings and photographs a homeowner would.

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